Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Eligibility for Returns
We accept returns only under the following condition:
- Factory Damage Only: Products are eligible for return if they arrive with a factory defect. Inspect your product upon delivery to verify its condition.
Non-Eligible Returns
Our product descriptions aim to be as accurate as possible. Returns based on a mismatch between the product and personal expectations are not accepted. We encourage a careful review of product details prior to purchase.
Initiating a Return
In the event your product arrives with a factory defect, please follow these steps:
- Contact our customer support at support@tryervint.com within 60 days of receiving your product.
- Provide a detailed description and photos of the defect.
- Await instructions from our team on how to proceed with your return.
Ensure the product is in its original condition, including all packaging, accessories, and documentation, for the return process.
Refund Process
After we receive and inspect the returned item, we will inform you about the status of your refund. Approved refunds will be processed promptly and credited to your original payment method.
This return policy aims to be straightforward and customer-friendly, ensuring a positive and satisfying shopping experience at Ervint.
We appreciate your cooperation with our return policy.
Warm regards,
Ervint